Payment Policy
Please be certain about your purchase. Once your items have been paid for we are unable to offer refunds for change of mind.
Delivery & Shipping Policy 

All basic shipping is not tracked (excluding Australia) and is why we are able to provide such affordable shipping; if you select this method we are not able to provide any cover or replacement items if items do not arrive or is damaged from shipping. If you wish to have your purchase tracked and insured please make sure you select this option on check out. 

Please ensure you are familiar with your countries customs & tax regulations as we are unable to cover any costs that may be incurred. If you know your country has a maximum spend limit for postal items please let us know so we can amend the price on the bag (so you don't get taxed etc). We are also unable to cover any items if the wrong address has been provided. 

Refund Policy

 Items cannot be refunded or returned (unless faulty) due to the nature of the products. We hold the importance of hygiene in high regard. If you have any major issues with the product we are happy to try and find an alternative outcome that is suitable.


Faulty or Damaged Items

Due to the material of our products being natural earth crystals, minor imperfections are normal and are what make your item unique. Products should be used internally at customer's own discretion. For faulty or damaged items please contact us at or via the contact us form


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la loba herbalism